A SINGULARENTALS representative will welcome you when you arrive at the propertyₒ (check-in) and will be on hand when you leave (check-out).
A member of our team will welcome you on the day and time of your arrival. Our representative will hand over the keys and respond to your inquiries in Spanish, English or French, in accordance with your requirements. During the check-in process you will be provided with all of the information about the property, and we will answer any queries you may have. We will also provide you with a full Guest User Manual in both Spanish and English.
When vacating the property on the date stipulated in the lease (check-out), our staff will arrange a meeting with you to say goodbye, recover the keys, and ensure that you have not left any personal items in the property.
SINGULARENTALS is pleased to provide to those parents who so request a kit for babies and young children consisting of: a cot with bedclothes, extra beds if required, high chair, two types of baby baths, buggy, games and toys, DVDs for kids.
SINGULARENTALS is pleased to provide its guests in the lofts of the Q6B LOFTS building with a private gym. This service is currently being set up in the A21 LOFTS building.
Although you will find all of the recommendations you need in the User Manual for routine use of the domestic appliances and other fittings, should any unforeseen incident occur, SINGULARENTALS maintenance service will respond as soon as possible. This service is completely free of charge, unless the response required is owing to misuse of the property and/or the equipment, furnishings or fittings.
Singularentals offers a range of optional services; for more information on terms and conditions please feel free to ask us:
During your stay you have the option to order our professional cleaning and ironing service, on an hourly, daily or periodic basis. You can place your complete trust in the professionalism with which these tasks are performed, saving yourself the inconvenience and hassle, and making your stay more pleasant.
If you need to park your car in a secure place during your stay, please refer to the “Facilities” section for the property you have selected to check if it has its own garage. If not, our staff will arrange for parking on a daily, weekly or monthly basis in a nearby parking lot.
SINGULARENTALS offers you the option of a transfer service upon your arrival in Madrid (or when vacating the property) to and from Barajas Airport, the AVE high-speed train station, or any other location you may require. The transfer service will cut your time at the airport or train station as you will be met there immediately, thereby avoiding waiting for taxis or having to deal with luggage, in order to ensure that you reach the property quickly.